Frequently Asked Questions
Products and Care
DO YOU SELL WHOLESALE?
Yes we do! Please contact firstname.lastname@example.org for more information.
DO YOU MAKE CUSTOM ORDERS?
We love custom orders, but there are some things that are difficult to source in Uganda. Please feel free to email us to see if we can work on your next project!
WHAT MATERIAL ARE THE HEADBANDS MADE OF?
Our headbands are made exclusively from African print cloth found in the local Ugandan marketplace.
WHAT MATERIALS ARE THE SHIRTS MADE OF?
The shirts we sell are 100% organic cotton, made in Uganda.
WHAT KIND OF INKS DO YOU USE FOR SCREEN PRINTING?
We use non toxic, water based inks in all of our screen printing for a more natural feel and a good future for our planet.
HOW DO I CARE FOR MY HEADBAND?
Headbands are delicate, so hand washing and line drying is ideal.
HOW DO I CARE FOR MY CLOTHING/ACCESSORIES?
Machine wash cold, line dry. Fabrics may shrink if placed in the dryer.
Shipping and Returns
WHO DO YOU SHIP WITH?
We currently ship via USPS.
DO YOU SHIP INTERNATIONALLY?
Yes! Please note that we are not responsible for any import tax you are prompted to pay upon receipt.
ARE RETURNS/EXCHANGES FREE?
We want you to love your purchase—if you don’t, please feel free to send it back to us for a refund. Unfortunately, we cannot cover your return shipping at this time.
HOW MUCH TIME DO I HAVE TO MAKE A RETURN OR EXCHANGE?
Please send us your unworn product to be returned/exchanged within 30 days of purchase.
WHERE DO I SEND RETURNS?
Please send returns to Remnant International, PO Box 40271, Downey, CA 90239
More about Uganda
WHERE ARE YOU LOCATED?
You can find us in the lovely, dusty, unique town of Gulu, Uganda.
WASN’T THERE A WAR IN UGANDA?
Yes. Northern Uganda is a post conflict zone, recovering from a war that lasted 20 years. During this time, a rebel group known as the Lord’s Resistance Army (LRA) was known for attacking civilians and abducting children for use as soldiers or sex slaves. Many people were relocated into internally displaced persons (IDP) camps. Although the war ended in 2006, effects of the war are still apparent in the lives of many throughout northern Uganda.
HOW LONG HAVE YOU BEEN IN OPERATION?
Remnant began in April 2010. Learn more here.
DO YOU ONLY EMPLOY WOMEN?
Since the group we aim to help is a group of women, our beneficiaries are all women. However, we have a few men on staff in management positions. Read more here.
DO YOU ONLY EMPLOY CONGOLESE WOMEN?
We recently began working with Ugandan women as well as Congolese women. The Ugandan women we work have struggled due to the war in Uganda. Many Ugandan women despise Congolese women in Gulu; they view them as the women who stole their husbands away. Having a legitimate job changes the equation, but having to collaborate with Ugandan women changes everything. We are peace building on a small scale on a daily basis.
WHAT LANGUAGE DO THEY SPEAK?
Uganda is a multilingual country. Our beneficiaries speak Swahili, in addition to a few different languages common to DRC. Our staff members mostly speak English and Swahili. English is the official language of Uganda, but people who have not attended school do not tend to speak any English, and speak in languages native to their regions.
DO THE WOMEN LIVE ON SITE?
No, the women we employ are paid enough to make a living on their own. They can afford to support themselves and their children in their own homes.
WHAT ARE THE WOMEN LIKE?
You might not believe it, but these women are the sassiest in all of Uganda. SASS FOR DAYS.
WHAT KIND OF PROGRAMS DO THE WOMEN ATTEND?
Please visit our Programs page here for more information.
CAN I VISIT YOUR OFFICE IN UGANDA?
Yes! We love visitors! Please contact email@example.com to set up a visit.
More about Remnant International
WHY ARE YOU A NON-PROFIT ORGANIZATION IN THE US?
We are a 501c3 because more than anything, we care about the growth and development of our beneficiaries. Products are fun, but if our women are not learning and changing their lives for the better, we are wasting our time.
CAN I DONATE TO YOUR CAUSE?
Yes please! You can donate here.
CAN I MAKE A NON CASH DONATION?
We’d love to hear what you’d be willing to help us with—please use the contact page to get in touch with us.
ARE YOU HIRING?
Please visit our Join the Story page here for opportunities.